Frequently Asked Questions
Everything you need to know about your cycling gear and orders.
How do I know if a part is compatible with my bike?
Each product page includes a detailed compatibility list. If you are unsure, please check your bike's manufacturer specifications or contact our technical support team with your bike's make and model.
What is your shipping policy for oversized items like frames and wheels?
We offer specialized shipping for oversized components to ensure they arrive safely. Standard shipping takes 3-5 business days, while frames and wheelsets may require an additional 2 days for secure packaging.
Can I return a part if it has already been installed?
To be eligible for a full refund, parts must be in new, uninstalled condition with original packaging. Once a part has been mounted or used, it can only be returned if a manufacturing defect is present.
Do you offer a warranty on high-performance components?
Yes, all products sold by BikeParts are covered by the original manufacturer's warranty. We also provide a 1-year store guarantee against defects on all premium carbon and alloy components.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your BikeParts account dashboard.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and the weight of the items.